Thank you for shopping at Adalonia.
If you are not entirely satisfied with your purchase, we’re here to help!
Returns
We want you to be happy with your purchase. If you’re not satisfied, you may request a return under the following conditions:
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Returns must be requested within 30 days of receiving your order.
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Items must be unused, in original condition, and in original packaging.
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Certain items (such as hygiene-related products) may be non-returnable for health and safety reasons.
To initiate a return, please contact us at info@adalonia.co.uk before sending any items back.
Refunds
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.