Terms and Conditions
Last updated: March 2026
Please read these Terms and Conditions carefully before using the Adalonia website at adalonia.co.uk (the "Website"). By placing an order or browsing our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
The Website is operated by Adalonia Ltd, a company registered in England and Wales. Our registered address and contact email is info@adalonia.co.uk.
1. About Us
Adalonia Ltd operates an online retail store selling pet furniture, accessories, and related products to customers in the United Kingdom. We work with trusted UK-based suppliers and warehouses to fulfil your orders.
2. Eligibility
By using this Website, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract. Our products are intended for use in the United Kingdom only.
3. Orders and Contract
When you place an order on our Website, you are making an offer to purchase the product(s) listed. We reserve the right to accept or decline any order. Your order is confirmed when you receive a written confirmation email from us. The contract between you and Adalonia Ltd is formed at the point of order confirmation.
We reserve the right to cancel an order at any time if the product is found to be unavailable, mispriced, or if we suspect fraudulent activity. You will be notified and refunded in full in such circumstances.
4. Pricing
All prices displayed on the Website are in British Pounds Sterling (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.
5. Payment
We accept payment via the methods displayed at checkout. All transactions are processed securely. Adalonia Ltd does not store your payment card details. Payment must be received in full before your order is dispatched.
6. Delivery
We deliver to addresses within the United Kingdom. Delivery timescales and costs are outlined on our Shipping Policy page. While we aim to meet all estimated delivery dates, we cannot guarantee delivery times and will not be liable for delays caused by circumstances outside our reasonable control.
7. Returns and Refunds
Our returns and refund process is detailed in our Refund and Returns Policy. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, provided the item is unused, in its original packaging, and in a resaleable condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Faulty or Incorrect Items
If you receive a product that is faulty, damaged in transit, or not as described, please contact us within 48 hours of delivery at info@adalonia.co.uk with photographic evidence. We will arrange a replacement or full refund at no cost to you.
9. Product Descriptions
We make every effort to ensure product descriptions, images, and specifications are accurate. However, minor variations in colour or appearance may occur due to screen settings and photography. Such variations do not constitute grounds for a return.
10. Intellectual Property
All content on this Website, including text, images, graphics, logos, and product photography, is the property of Adalonia Ltd or our licensed suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Website without our prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Adalonia Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of this Website or any products purchased. Our total liability to you shall not exceed the price you paid for the relevant product(s).
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
12. Privacy
We take your privacy seriously. Please refer to our Privacy Policy for details of how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Adalonia Ltd
Email: info@adalonia.co.uk
Website: adalonia.co.uk